Request your veterinary reimbursement online
Upload the veterinary invoice and the report or reimbursement form, both signed and stamped by the veterinarian. We review the documentation and, if everything is correct, you will receive the reimbursement according to your plan.
The average reimbursement time is 3 to 7 business days, provided the submitted documentation is correct and complete.
How it works in 4 steps
The goal is to submit the correct documentation the first time to avoid delays.
1. Visit the vet you choose
No partnered clinics. Choose the clinic or hospital you prefer.
2. Pay and ask for the documents
Ask for the invoice and either the veterinary report or our reimbursement form. Both documents must be signed and stamped by the veterinarian.
3. Upload your documentation online
Upload the veterinary invoice and the report or reimbursement form, both signed and stamped by the veterinarian.
4. We review and reimburse the amount
If it meets the policy conditions and the documentation is complete, we reimburse the corresponding amount.
Required documentation to request a reimbursement
To process it smoothly, prepare these documents and check they meet the requirements.
- Veterinary invoice, signed and stamped by the veterinarian.
- Veterinary report or our reimbursement form, completed by the veterinarian and the insured person. Whichever you submit must be signed and stamped by the veterinarian.
- The invoice must include the pet’s name and microchip.
- Items must be listed separately with an individual price.
- Estimates, receipts, tickets, delivery notes or any document that is not an invoice are not valid.
- If there are multiple pets, each pet must have its own invoice and report or reimbursement form.
The veterinary invoice and the veterinary report or reimbursement form must be signed and stamped by the veterinarian. If any of these documents is missing the signature or stamp, we will ask you to provide the signed and stamped document, which may delay reimbursement.
We verify invoices and reports with the veterinary clinics. Any false or manipulated documentation will result in legal action for fraud and/or documentary forgery, offences punishable by imprisonment.
Before submitting your request, check this
- The document is an invoice, not a ticket or estimate.
- It includes the pet’s name and microchip.
- Line items are separated.
- The report or reimbursement form includes diagnosis and/or treatment.
- The invoice and the report or reimbursement form are signed and stamped by the veterinarian.
- If you use our form, it is completed by the veterinarian and the insured person.
- You are within 60 days from the invoice date.
- If it is vaccination/deworming, the concept is clearly identified.
- If there are multiple pets, do not mix everything in one invoice.
Common mistakes that delay the reimbursement
- Neither a veterinary report nor a reimbursement form is provided.
- The invoice, report or reimbursement form is missing the veterinarian’s signature or stamp.
- The invoice does not include the microchip.
- Items are grouped without detail.
- A ticket or estimate is submitted.
- Multiple pets are included in the same invoice.
- The request is submitted after the deadline.
The average reimbursement time is 3 to 7 business days, provided the submitted documentation is correct and complete.
Reimbursements FAQ
Can I use the Miwuki form instead of a veterinary report?
Yes. You can submit the veterinary report or our reimbursement form, completed by the veterinarian and the insured person, together with the invoice. Both the invoice and whichever document you choose must be signed and stamped by the veterinarian.
Which documents must be signed and stamped by the veterinarian?
The veterinary invoice and the veterinary report or reimbursement form must be signed and stamped by the veterinarian. If any of these documents is missing the signature or stamp, we will ask you to provide the signed and stamped document, which may delay reimbursement.
Can I request the reimbursement online?
Yes. The request is done online: you upload the veterinary invoice and the report or reimbursement form, both signed and stamped by the veterinarian, and we review the documentation.
What is the deadline to request it?
You have 60 days from the invoice date to submit your reimbursement request.
Do I need prior authorisation from Miwuki?
No. You can go to the vet you choose. You only need to submit the correct documentation to process the reimbursement according to the policy conditions.
Where do I submit the documentation?
In the reimbursements platform: attach the veterinary invoice and the report or reimbursement form, both signed and stamped by the veterinarian in the online form.
How long does it take?
The average reimbursement time is 3 to 7 business days, provided the submitted documentation is correct and complete.
Where will I receive the money?
In the same bank account where your premiums are direct debited.
Can I complain if I do not agree?
Yes. If you are not satisfied, first double-check that the documentation is complete (valid invoice, microchip, itemised services, and report or reimbursement form; both documents signed and stamped by the veterinarian).
If you still do not agree, contact us and we will review the case with you.
Request reimbursement
Upload the veterinary invoice and the report or reimbursement form, both signed and stamped by the veterinarian. The more complete the documentation is, the faster the review will progress.
The average reimbursement time is 3 to 7 business days, provided the submitted documentation is correct and complete.